Real-time awareness, automated routing, and beautifully simple workflows so your team can focus on what matters most — getting help to the scene fast.
Multi-channel intake
Hotline, WhatsApp, and web submissions route into one structured triage desk.
Intelligent routing
Auto-match responders based on skills, availability, drive time, and load balancing.
Field coordination
Live location, task updates, and broadcast messaging keep the scene aligned.
Median dispatch time
62s
Automations keep calls moving without supervisor escalations.
Volunteer activation
92%
On-shift responders accept missions on the first notification.
Incident visibility
100%
Unified timeline for dispatchers, field units, and coordinators.
Requests resolved across the network
Currently being coordinated in the console
Ready to respond within a 10 minute drive
Dispatch to volunteer arrival
Live readiness
Snapshot of the current shift performance.
Confidence that coverage, response time, and outcomes stay within targets is currently 50%.
Network coverage
0 volunteers
Rostered responders ready to go on shift.
Active incidents
0 in flight
Auto-dispatch matching all open calls.
Median response
0m
Target is under 8 minutes per call.
Resolved today
0 cases
Completed requests vs. daily benchmark of 22.
Incident feed preview
Zone 3 · Williamsburg
2 minutes ago
Zone 1 · Borough Park
7 minutes ago
Zone 6 · Midwood
Awaiting volunteer
Blend decades of field experience with modern software. Every pillar of the platform is designed to remove chaos, celebrate responders, and keep leadership confident.
Consolidate phone, SMS, radio, and app intake into a single command workflow.
View live geospatial coverage, hazard flags, and responder ETA updates at a glance.
Automated alerts, turn-by-turn navigation, and check-ins keep responders confident.
Role-based access, full audit history, and compliance exports built-in.
Explore the public intake, dispatcher console, and volunteer app — each optimized for its role yet sharing the same data backbone.
Follow the exact moments your team navigates each time a call comes in. Intelligent defaults keep the flow moving, while humans stay in control at each checkpoint.
Configurable playbooks guide operators through intake, routing, and escalation without losing the human empathy required for community response.
Average handoff
48s
From call answer to volunteer notified with full context.
Escalation catch rate
99.2%
Safety alerts and duplicate incidents surfaced instantly.
Guided scripts surface hazards, location validation, and duplicate alerts instantly.
Skills, location, unit status, and SLA priorities are ranked and suggested in real time.
Tiered notifications with acknowledgement tracking ensure no call is missed.
Auto-status updates, safety reminders, and photo sharing keep command informed.
Generate follow-up tasks, export summaries, and feed trend dashboards automatically.
“Chaverim Dispatch helped us synchronize 50+ responders during a citywide blackout. We maintained constant visibility, reassigned units in seconds, and never lost track of a single request.”
Rivky Klein
Director of Operations · Chevra Hatzalah Volunteer Alliance
Modern infrastructure with real-time updates, geospatial awareness, and resilient messaging keeps responders aligned in critical moments.
Live incident synchronization
Persistent operational records
Location intelligence & routing
Instant volunteer alerts
End-to-end web experience
Responsive design system